FAQs
What products do you wholesale?
We currently wholesale Selfwatering Plant Pots produced in collaboration with Décor Corporation.
What are minimum order values?
Customers within Australia:
$1,100 minimum first order
$550 minimum value of subsequent orders
(including gst / excluding freight)
International Customers:
$3,000 minimum order value
(value of product subtotal excluding shipping and any taxes etc)
Who can purchase wholesale products?
Only customers approved and registered with a wholesale customer account can place wholesale orders.
Who can register for a wholesale account?
Retail businesses interested in stocking our products can apply for wholesale customer registration here. We will review your request and get back to you as soon as we can.
What about other trade customers and specifiers?
Wholesale ordering is available only to approved retail outlet resellers. Other businesses interested in purchasing or specifying our products may be eligible for a trade discount - for example designers, contractors, restaurants, cafes, hotels, or similar. Please contact us if you are interested in a trade quotation. You will need to apply for trade customer registration and provide details of your business.
Do you sell to online-based or home-based stores?
We prioritise applications from established retail businesses operating from existing commercial retail premises.
Online or home-based businesses are welcome to apply, however we are less liklely to be able to approve these applications for wholesale terms.
Please be aware, we do not permit reselling of our products via social media (Facebook, Instagram, etc), or third party websites such as Amazon or eBay unless agreed with us first.
I am a pop-up store and/or I only sell periodically at markets. Can I order wholesale with you?
As above, we prioritise applications from established retail businesses operating regularly from existing commercial retail premisese.
We will consider requests from pop-up / market only retailers on a case by case basis. You will need to provide a confirmed and fixed business location for the upcoming 6 months to be considered for an account.
Do you offer on-account terms?
Unless otherwise agreed, all sales are on a proforma basis with payment required prior to delivery. Orders are confirmed on receipt of full payment.
When can I expect my order?
Please refer to delivery timeframe information via our main menu
Is there tracking?
There is no tracking provided with shipments of selfwatering pots. Please refer to estimated delivery timeframe information via our main menu.
Overdue delivery
If your order remains undelivered more than a week beyond estimated transit time please send us an email with your order details so we can investigate.
Where do you ship from?
Selfwatering Pots ship directly from the manufacturer's warehouse in Melbourne.
Can I use my own shipping company or pick up myself?
Domestic Customers - No, it is not possible to pick up your order, nor arrange your own courier collection.
Do you wholesale overseas?
Yes, if you are an overseas retailer interested in stocking our pots, or a distributor for overseas territories please get in touch to register your interest .
We do not offer international freight, however approved international orders may be shipped ex-works by a carrier organised by the customer.
Please be aware of the minimum order value for international orders listed above.
Do you offer drop shipping?
No, we do not offer dropshipping
I entered the incorrect address or missed adding essential access information in my online order?
Our ordering system is automated and orders will be sent to the exact address entered when your order is placed online. We take no responsibility for orders being sent to an incorrect or incomplete address entered by the purchaser. If your order is returned to us due to an incorrect shipping address, or failure to accept a delivery you will be charged additional postage to re-deliver the goods.
Do you deliver to non-business or residential addresses?
We are currently experiencing high demand for stocking our products. Do to logsitics limitations we currently are not accepting new wholesale applications with a non-business address listed for shopfront and/or deliveries.
For established stockists who have a residential address listed for deliveries we require the authority to leave to be ticked and exact safe place instruction entered on the online order form. We do not take any responsibility for orders going missing. In the event that the courier needs to re-deliver to a residential or non-business address you will be charged a re-delivery fee, payable before the goods are re-released from the courier depot.
Can I request limited days/authority to leave/entry keycode access details in my online order?
Yes, please enter your opening days and hours on the online order form for the courier to take into account.
For authority to leave and/or keycode access the authority to leave must be ticked and exact safe place instruction and/or code and entered on the online order form for each order. We do not take any responsibility for orders going missing or delays when delivered to unmanned or residential addresses. In the event that the courier needs to re-deliver due to access issues you will be charged a re-delivery fee, payable before the goods are re-released from the courier depot.
I have received faulty, incorrect or missing items?
Please contact us as soon as you discover a fault or missing part and we will assess how to remedy the problem.
Please provide details of the problem, the pot size(s) and colour(s), the relevant Order number and any photos which might help.
In most cases we will be able to provide a refund for pots found with substantial faults or missing parts
Do you back order out of stock items?
There is usually plenty of stock to supply most orders.
However, if an item is not in stock when your order is being packed, it will be put on backorder and shipped separately when available.
Can I edit or cancel my order once placed?
No. We are unable to edit any orders. Our online order system is fully automated so unfortunately this is not possible.
Placing and paying for an order is viewed as a confirmed order. We are not able to cancel and refund orders once they are placed and paid for. The exception is if you have selected bank deposit and have not yet made your payment. In that case we will be able to cancel your order, allowing you to place a new order with the correct stock you require.
Do you provide territory exclusivity?
We aim for a respectful retailing environment and will take in to account nearby stockists when considering new applications on a case-by-case basis. We use a number of different factors when considering whether to supply another store that is close to an existing stockist.
Do you have detailed use and care instructions?
Selfwatering pots:
detailed use instructions can be found on sticker on underside of each pot
Do you have replacement parts available?
No, we can't supply individual pots, or separate parts thereof.
Can I announce that I am a retailer of your items?
Yes, once you have a confirmed, paid and received order then yes, please do.
Where can I get images and descriptions of your products for my website and social media?
High-resolution product images and descriptions for retailer’s use are provided on request via Dropbox links after you have completed a first order. Please note that any images and text found on www.mrkitly.com.au or in Mr Kitly newsletters are copyright to Mr Kitly and are not for retailer use.